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» Gibbons nominated for customer satisfaction award
Thursday, 25 June 2015
Gibbons Engineering Group is delighted to announce that
we’ve been selected as a finalist at Anglian Water’s We Love What You Do
supplier awards. We’ve been nominated in the Excellence in Customer
Satisfaction category, which recognises companies that meet and exceed their
clients’ expectations.
Our nomination came about after we attended an urgent
breakdown at a local pumping station where a problem with the variable-speed
drive had left the facility running low on water. The issue occurred on a
Sunday afternoon and Drives Manager Alan Roberts was contacted to see if we
could assist. After discussing the drive fault with Anglian Water staff, Mr
Roberts contacted our engineer Harry Ure who promptly attended site, taking
with him an ABB variable-speed drive from our stock.
Harry and the Anglian Water engineers present on site worked
into the evening to remove the drive from the pump control panel and install
and commission the replacement drive. This swift action meant Anglian Water
customers did not lose their water supply.
Anglian Water’s Adrian Hinchliffe was so pleased with the
speed of our response out of normal working hours that he decided to put our
name forward for the forthcoming awards. The ceremony takes place in
Leicestershire on Thursday 2 July, where Mr Roberts will be in attendance.
Mr Roberts said: “We’re very proud to be nominated for this
award as customer satisfaction is such a fundamental part of our business. We always
go the extra mile to ensure the job gets done and in this case I must thank
Harry Ure for attending site at short notice and getting the pumping station
running.”
If you’re in the market for electric motors, variable-speed
drives, pumps or
other industrial equipment, experience our outstanding customer service for
yourself and call 01621 868138 or email info@gibbonsgroup.co.uk.
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We are UVDB Verify Certified by Achilles and ISO 14001 certified.
We are UVDB Verify Certified by Achilles and ISO 18001 certified.
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